Alcatel 2.3) User Manual Page 9
- Page / 74
- Table of contents
- BOOKMARKS
Rated. / 5. Based on customer reviews
1.1 Introduction
The 4059 IP also called SBC (Screen Based Console), is integrated into the Alcatel-Lucent
OmniPCX Enterprise Communication Server. This application provides the maximum level of
comfort and user friendliness. It is used when there is just a single attendant set for a system.
It may also form part of a team of attendants when telephone requirements mean that several
dedicated sets are necessary.
The Alcatel-Lucent 4059 IP can be set up in one of the two configurations:
- an IP configuration using the IP network, where the terminal is referred to as
Alcatel-Lucent 4059 IP and the attendant set is an Alcatel-Lucent 8 series set.
- a mixed IP configuration using the TDM and IP network, where the terminal is referred to
as Alcatel-Lucent 4059 IP and the attendant set is an Alcatel-Lucent 9 series set.
The Alcatel-Lucent 4059 IP is used to optimize call management: to reply to and easily direct
incoming calls, to manage internal calls and, if necessary, to connect internal sets to recipients
outside the system.
This console also allows the attendant to take some responsibility for system management.
The following operations, among others, are available to the attendant:
- Switching over the system from standard operation to a status configured for reduced
activity (at night, for example)
- Reserving external lines for a specific use
- Controlling the use of internal and external lines by the users
- Selecting automatic connection of calls
- Programming the date and time of the system, the checking of call costs, etc.
You are advised to read this user manual before using the console.
1.2 System Architecture
All attendants must be part of an attendant group, consisting of up to 50 attendant
sets/consoles (the maximum number of attendants in an attendant group depends on the
product software version).
The attendants within a group can use different sets/consoles, but all the terminals of the
group must be on the same node and the same IP network. An attendant terminal can only
belong to one group.
The 4059 IP application runs on a PC with one of the following operating systems:
- Microsoft Windows XP Professional SP2 (minimum)
- Windows Vista (as of release 5.1.0)
- Windows 7 (as of release 5.2.3)
The 4059 IP application environment includes a software, a specific keyboard, and an
Alcatel-Lucent 8 series or Alcatel-Lucent 9 series set.
!" #
1-1
- Communication Server 1
- User Manual 1
- Chapter 1 3
- Chapter 2 4
- Chapter 3 4
- Chapter 4 5
- Chapter 5 6
- 1.1 Introduction 9
- 1.2 System Architecture 9
- 1.3 The 4059 IP Keyboard 10
- 1.3.1 Switchover Key 11
- 1.3.2 Call Handling Keys 11
- 1.3.3 Audio Keys 12
- 1.3.4 Specific LEDs 12
- 1.4.6 Audio Device Keys 14
- 1.5 The Call Window 15
- 1.5.2 Title and Menu Bars 16
- 1.5.3.1 Busy Lamp Field 16
- 1.5.3.1.1 Digital Sets 17
- 1.5.3.1.2 Analog Sets 17
- 1.5.3.1.4 Fax 18
- 1.5.3.1.5 Hunt Groups 18
- 1.5.3.1.6 Trunks 18
- 1.5.3.1.7 Trunk Groups 18
- 1.5.3.2 Programmable Keys 18
- 1.5.4 Status Bar 19
- 1.5.4.1 Call Counters 19
- 1.5.4.2 Status Icons 19
- 1.5.4.3 Dialing Area 20
- 1.5.5 Call Handling Fields 20
- 1.5.5.1 Console Idle 20
- 1.5.5.1.2 On Hold Calls 21
- 1.5.5.2 Active Console 21
- 1.5.5.2.1 Main Call 22
- 1.5.5.2.2 On Hold Call 23
- 1.5.6 Function Keys 23
- 1.5.7 Date and Time 23
- 25
- 25
- Alcatel-Lucent 9 series Set 27
- 29
- 3.3.4 Dial by Name 30
- 3.3.4.1 Call Via the Keyboard 30
- 3.4 Call to an Internal User 32
- 3.4.2 The Called Set is Free 33
- 3.4.3 The Called Set is Busy 33
- 3.4.3.1 The Set Is Multiline 33
- 3.5 External Calls 36
- 3.6 Answering Calls 36
- 3.7 Holding a Call 39
- 3.9 Consultation Call 39
- 3.10 Broker Call 40
- 3.11 Barge-In 40
- 3.12 Call Transfer (Routing) 41
- 3.14 Text Messaging 44
- 47
- 4.3 Programmable Keys 48
- %% *" 48
- 53
- 5.3.1 Choice of Language 54
- 5.3.6 Background color 57
- 5.6 Appointment reminder 60
- 5.8.1 Programmable keys 62
- 5.8.2 Supervision icons 62
- 5.9 Reserving a trunk group 63
- 5.9.1 Reserving trunk groups 64
- 5.9.3 Direct Seize 65
- 5.12 Managing users 68
- 5.13 Metering (charging) 69
- 5.13.2 Financial report 70
- 5.13.3 Monitoring users 70
- 5.13.3.1 Monitoring options 70
- 5.13.3.2 Tax threshold 71
- 5.13.3.3 Duration threshold 72
- 5.15 Date - Time 73
Related products and manuals for IP phones Alcatel 2.3)
(2 pages)
IP phones Alcatel IP Touch 4018 User Manual
(15 pages)
(15 pages)
(2 pages)
IP phones Alcatel IP Touch 4008 User Manual
(29 pages)
(29 pages)
IP phones Alcatel 4029 User Manual
(29 pages)
(29 pages)
© 2020, manymanuals.com. All rights reserved. | 1.361 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals