Alcatel 2.3) User Manual Page 30
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Calls using the personal directory can be made with the attendant set in the idle state or being
used for a consultation call.
To access the directory, press the key.
Select the name to be called and click on Redial. Press the key.
3.3.3 Call Using Programmed Key
When a key is programmed with a directory number, click on this key (or press the
corresponding F key on the keyboard, then the key).
Note:
These keys (see the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendant console
- Programmable Keys) are either programmed by the system administrator or programmed from the
console (see the Alcatel-Lucent 4059 Attendant Console - Management from the attendant console -
Programmable Keys).
3.3.4 Dial by Name
This feature allows you to call an internal (or external) user without having to dial their directory
number. Dial by name can be requested either from the idle state or during a consultation call.
When a dial by name request is made, the system carries out an internal search in the
available directories. These directories can be the personal directory for the set, the system
directory, or a standardized LDAP or ODBC directory. They are managed by the system
administrator. To determine which directories are used to dial by name, see the Alcatel-Lucent
4059 Attendant Console - Management from the attendant console - Selecting Directories to
Use for the Dial by Name Option.
3.3.4.1 Call Via the Keyboard
1. On the keyboard, type the first two letters of the name to be called.
Note:
Pressing any key on the alphabetical keyboard switches the console to Dial by name mode.
2. Enter the following letter(s).
3. The application searches for a match in all the directories selected for the search by name
(see Alcatel-Lucent 4059 Attendant Console - Management from the attendant console -
Selecting Directories to Use for the Dial by Name Option).
Chapter
3
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- Communication Server 1
- User Manual 1
- Chapter 1 3
- Chapter 2 4
- Chapter 3 4
- Chapter 4 5
- Chapter 5 6
- 1.1 Introduction 9
- 1.2 System Architecture 9
- 1.3 The 4059 IP Keyboard 10
- 1.3.1 Switchover Key 11
- 1.3.2 Call Handling Keys 11
- 1.3.3 Audio Keys 12
- 1.3.4 Specific LEDs 12
- 1.4.6 Audio Device Keys 14
- 1.5 The Call Window 15
- 1.5.2 Title and Menu Bars 16
- 1.5.3.1 Busy Lamp Field 16
- 1.5.3.1.1 Digital Sets 17
- 1.5.3.1.2 Analog Sets 17
- 1.5.3.1.4 Fax 18
- 1.5.3.1.5 Hunt Groups 18
- 1.5.3.1.6 Trunks 18
- 1.5.3.1.7 Trunk Groups 18
- 1.5.3.2 Programmable Keys 18
- 1.5.4 Status Bar 19
- 1.5.4.1 Call Counters 19
- 1.5.4.2 Status Icons 19
- 1.5.4.3 Dialing Area 20
- 1.5.5 Call Handling Fields 20
- 1.5.5.1 Console Idle 20
- 1.5.5.1.2 On Hold Calls 21
- 1.5.5.2 Active Console 21
- 1.5.5.2.1 Main Call 22
- 1.5.5.2.2 On Hold Call 23
- 1.5.6 Function Keys 23
- 1.5.7 Date and Time 23
- 25
- 25
- Alcatel-Lucent 9 series Set 27
- 29
- 3.3.4 Dial by Name 30
- 3.3.4.1 Call Via the Keyboard 30
- 3.4 Call to an Internal User 32
- 3.4.2 The Called Set is Free 33
- 3.4.3 The Called Set is Busy 33
- 3.4.3.1 The Set Is Multiline 33
- 3.5 External Calls 36
- 3.6 Answering Calls 36
- 3.7 Holding a Call 39
- 3.9 Consultation Call 39
- 3.10 Broker Call 40
- 3.11 Barge-In 40
- 3.12 Call Transfer (Routing) 41
- 3.14 Text Messaging 44
- 47
- 4.3 Programmable Keys 48
- %% *" 48
- 53
- 5.3.1 Choice of Language 54
- 5.3.6 Background color 57
- 5.6 Appointment reminder 60
- 5.8.1 Programmable keys 62
- 5.8.2 Supervision icons 62
- 5.9 Reserving a trunk group 63
- 5.9.1 Reserving trunk groups 64
- 5.9.3 Direct Seize 65
- 5.12 Managing users 68
- 5.13 Metering (charging) 69
- 5.13.2 Financial report 70
- 5.13.3 Monitoring users 70
- 5.13.3.1 Monitoring options 70
- 5.13.3.2 Tax threshold 71
- 5.13.3.3 Duration threshold 72
- 5.15 Date - Time 73
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