Alcatel 2.3) User Manual Page 1

Alcatel-Lucent OmniPCX EnterpriseCommunication ServerAlcatel-Lucent 4059 IP Attendant ConsoleUser Manual

Figure 1.1: 4059 IP Attendant Console (IP or Mixed IP Configuration)1.3 The 4059 IP KeyboardChapter1"%  &   

The USB Telephonic keyboard has specific keys for call handling and other telephonefunctions. With an IP or a mixed IP configuration, the loudspeaker

External trunk: displays the list of calls routed or placed on hold.1.3.3 Audio KeysNote:For IP or mixed IP configurations, the following keys activat

keyboard audio keys or corresponding 4059 application audio menu are used instead.1.4.1 Set TypesThe 4059 IP attendant set can be one the following ty

1.4.5 Bluetooth Call Recovery SequenceFigure 1.4: Bluetooth Handset:Figure 1.5: Bluetooth HeadsetCaution:The associated sets will take a few seconds (

- ACD- Hotel (except administrative set)- Pickup group or hunt group- Alarm set- 4980 application software- Subdevice S0 or Z1.5 The Call WindowNote:T

The Help menu in this window allows you to access:- This user manual- Help on interactions between the 4059 application and Assisted Telephony- A remi

a help field), point the cursor at the icon.Equipment which is not configured in the Alcatel-Lucent OmniPCX (or located on a differentOmniPCX node to

Set free (icon green)Set out of service (icon red)Set busySet not connectedAttendant absent1.5.3.1.4 FaxAvailable (icon green)Busy (icon yellow)Out of

Point the cursor to a programmable key to display help for this function. The status of the keyis indicated by a LED (green=active). These keys are pr

Legal notice:Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks ofAlcatel-Lucent. All other trademarks are the property of the

Night serviceStatus of the supervision icons (activated or deactivated)Hands-free modeMute deactivated - micro activatedLoudspeakerAutomatic answerAut

When idle, the fields displayed are:- The field identifying the calls to be handled- The field for routing calls or on hold calls- The call waiting co

- The call on hold (information on a consultation call)1.5.5.2.1 Main CallThis field displays:- An icon corresponding to the call status- The caller&a

Set placed on hold (or transfer)Set busy or in conversationWrong number (or set out of service, or access prohibited)1.5.5.2.2 On Hold CallThis field

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The IP attendant features are activated only when all of the following actions are completed:- the PC is connected to the TCP/IP network- the 4059 IP

Feature IP attendant activated IP attendant deactivatedWakeup When the attendant is unplugged, a wake up can be set onthe associated set, an icon is d

You can view the QMCDU of the 4059 IP in the data of the associated Alcatel-Lucent 8 series /Alcatel-Lucent 9 series set but you cannot modify it.2.4

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3.1 Opening a SessionWhen the PC has been started up, you can either:- Double-click on the Alcatel-Lucent 4059 icon on the desktop- Click on Start >

Chapter 1Introduction to the 4059 Attendant consoleIntroduction ...

Calls using the personal directory can be made with the attendant set in the idle state or beingused for a consultation call.To access the directory,

4. If the result does not correspond to the name required, enter one or more additional letters.5. If several names appear, select the required name.6

To move from one field to another, use the mouse or the Tab key on the keyboard.3. If several names appear, select the required name. If the required

- Introduction to the 4059 Attendant console - Function Keys).3. To end the call, press the key.3.4.1 Reserving (locking) an Internal User Set (Attend

The attendant can use:- The key to ring the set.- The key to release the call.The procedure to be followed after this screen is the same as the proced

3.4.4 Special Cases: Sets Forwarding or Cannot Be ReachedThe call handling field gives the status of the called set.If this set cannot be reached, is

The attendant can use:- The key to ring the set.- The key to release the call.- The Forward function key to reserve the forwarding destinationNote:The

The call handling field gives information on the nature (or even the party) for this call (see theAlcatel-Lucent 4059 Attendant Console - Introduction

The call can be selected from any of the lists given in the call handling fields.If the list cannot be seen on the screen, do one of the following:- P

The console signals this urgent call on hold by:- A ringing on the attendant console- Lighting up the LED of the line seize key- Displaying Call on Ho

Function Keys ...1.15Date and Time ...

Use the following keys:- To call the second party- To cancel the consultation call and return to the main call- To transfer the main call to the secon

At the bottom of the screen, the Break In function key is used to barge into a conversation.Press this key, or the corresponding S key on the keyboard

3. Select Enable to activate the automatic transfer.Select Disable to deactivate the automatic transfer.4. Select Apply to save the changes.5. Click o

3.12.3 Transfer to a Call Put on HoldAs of OmniPCX Enterprise R11.0 and release 5.3.5 of the application, a call, whether outgoingor incoming, can be

Reminder:In a standard consultation call, press this key to release the call.This type of transfer is not available for camped-on, barged-in and reser

3. In the Type field, select System messages to send a pre-recorded message from theAlcatel-Lucent OmniPCX, or select Attendant text-messages to send

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4.1 OverviewThis chapter details:- The additional functions offered on the S keys (from the window and the USB keyboard)- The operation of the keys pr

4.2.5 DTMFVoice frequency/DTMF.Also called transparent dialing, or overdialing (DTMF), this function is used to resendadditional dialing to the same p

additional configuration or further information.To find out the function of the pre-programmed keys, right-click in the Programmable keyswindow (see t

External Calls ...3.8Answering Calls ...

- VIP- VIP2- Call back (attendant)- Transfer between attendants- Other (misc.)- General hold- Chained call- Charged release- Individual callKey 1 is p

still trunks free, pressing this key corresponds to an ordinary seizure without dialing of anexternal trunk from this supervised trunk group.The atten

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5.1 Secret code of the setThe system administrator can use a secret code to authorize, prohibit, or control access toseveral facilities (including bri

The console interface can be configured (and checked). In the Extension menu, select theGuide mode option, or press F11 on the keyboard.Example:All mo

3. Select the language to use.4. Select Apply to save the changes.5. Click on Close to close the window.5.3.2 Ringing - melody - volume levelThe call

3. Select the ringing type to be used.4. Select Apply to save the changes.5. Click on Close to close the window.5.3.4 Window appearance and display- I

This dialog box offers the following options:- Show or hide the programmable keys- Show or hide the busy lamp fields (supervision icons)- Define two s

directory and any external directories.This directory can contain up to 3000 entries.Note:The individual directory is stored in the file Alcabc32/stor

This dialog box allows you to program the different directory configuration parameters:- Add/Remove LDAP directory...: To add, modify or remove an LDA

Rotary ...4.2Flash ...

Check the check boxes to include or remove the directory for a search by name.OK Validates the selectionCancel Cancels the selection and closes the di

1. Enter the time in the format HH:mm.The time format depends on computer configuration:• If the computer uses format hh:mm:ss AM/PM, enter hh:mm AM/P

5.8 Assigning programmable keys and supervision icons5.8.1 Programmable keysThe programmable keys (see the Alcatel-Lucent 4059 Attendant Console - Int

described in the Alcatel-Lucent 4059 Attendant Console - Introduction to the 4059 Attendantconsole - Busy Lamp Field).In operation other than the BLF

This option authorizes:- The reservation of one or more trunk groups by the console (to allow the attendant to callan outside line when nearly all the

5.9.3 Direct SeizeThis window is used to authorize or refuse public network access for all sets on the system.Click on Apply.5.10 Changing the status

1. Select the entity to be modified.2. Select one of the available options.Note:The Normal option assigns the entity the same status as the attendant

1. Select Enable to implement overflow between attendants.Select Disable to stop overflow to other attendants.2. Click on Apply.3. Click on Close to c

5.12 Managing usersDouble-clicking on this function opens the following window:1. Select the search type.2. Enter the information to search for.3. Cli

6. Click on one of the tabs to access the corresponding service.The modifications made to each service take effect once the attendant selects a newser

Assigning programmable keys and supervision icons ...5.10Programmable keys ...

1. Select the search type (by name or by number).2. Enter the information to search for (user name or number).3. Click on Search.A list of users displ

To put a filter in place, select:- No user: no internal set is monitored.- All users: all users are monitored.- Users in list: users in the list defin

1. Enter the minimum value of the cost to take into account in the reports.2. Click on Apply.5.13.3.3 Duration thresholdThis function is only availabl

trunk(s).The list of out of service trunks displays.The same window can be accessed via a programmable key, as long as the systemadministrator has pro

5.16 Configuring DECT/PWT mobile (cell) phonesThis function is used to display and configure the users of DECT/PWT mobile (cell) phones onthe system.

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1.1 IntroductionThe 4059 IP also called SBC (Screen Based Console), is integrated into the Alcatel-LucentOmniPCX Enterprise Communication Server. This