Alcatel 2.3) User Manual Page 39
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The console signals this urgent call on hold by:
- A ringing on the attendant console
- Lighting up the LED of the line seize key
- Displaying Call on Hold in the next calls field
- Increasing the value on the counter
If the attendant still does not answer, they are considered by the system to be absent. The
icon is replaced by the icon on the status bar.
Incoming calls are then handled as if the console were in night mode.
To bring the console back into service, proceed as in Implementing the Console (Status) .
3.7 Holding a Call
Use the key to place a call on hold. The call counter is automatically increased. The user
hears the hold music or the corresponding tone.
If the attendant console is not in conversation and the call is not taken before the end of the
timer, ringing is activated to indicate that the call is returned. The call waiting counter changes
to Urgent.
To return to the first call placed on hold, press the key.
To return to another call placed on hold, proceed as in Choosing which Call to Answer First .
3.8 Redial Function: Redialing a Number
The Redial function is used to redial a previously dialed number.
1. In the Attendant menu, select the Redial option or press the key.
2. In the list that displays, select one of the last ten called parties.
3. Double-click on the name or click on Redial to dial the number.
3.9 Consultation Call
The consultation call is activated when a console is already involved with a first call.
Dial a number using the numeric keypad on the keyboard or use another method (see
Methods for Calling a Number ) to call a second party.
The first call is in conversation. The second call (if it is an internal call) is reserved (see
Reserving (locking) an Internal User Set (Attendant Control) ).
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3-11
- Communication Server 1
- User Manual 1
- Chapter 1 3
- Chapter 2 4
- Chapter 3 4
- Chapter 4 5
- Chapter 5 6
- 1.1 Introduction 9
- 1.2 System Architecture 9
- 1.3 The 4059 IP Keyboard 10
- 1.3.1 Switchover Key 11
- 1.3.2 Call Handling Keys 11
- 1.3.3 Audio Keys 12
- 1.3.4 Specific LEDs 12
- 1.4.6 Audio Device Keys 14
- 1.5 The Call Window 15
- 1.5.2 Title and Menu Bars 16
- 1.5.3.1 Busy Lamp Field 16
- 1.5.3.1.1 Digital Sets 17
- 1.5.3.1.2 Analog Sets 17
- 1.5.3.1.4 Fax 18
- 1.5.3.1.5 Hunt Groups 18
- 1.5.3.1.6 Trunks 18
- 1.5.3.1.7 Trunk Groups 18
- 1.5.3.2 Programmable Keys 18
- 1.5.4 Status Bar 19
- 1.5.4.1 Call Counters 19
- 1.5.4.2 Status Icons 19
- 1.5.4.3 Dialing Area 20
- 1.5.5 Call Handling Fields 20
- 1.5.5.1 Console Idle 20
- 1.5.5.1.2 On Hold Calls 21
- 1.5.5.2 Active Console 21
- 1.5.5.2.1 Main Call 22
- 1.5.5.2.2 On Hold Call 23
- 1.5.6 Function Keys 23
- 1.5.7 Date and Time 23
- 25
- 25
- Alcatel-Lucent 9 series Set 27
- 29
- 3.3.4 Dial by Name 30
- 3.3.4.1 Call Via the Keyboard 30
- 3.4 Call to an Internal User 32
- 3.4.2 The Called Set is Free 33
- 3.4.3 The Called Set is Busy 33
- 3.4.3.1 The Set Is Multiline 33
- 3.5 External Calls 36
- 3.6 Answering Calls 36
- 3.7 Holding a Call 39
- 3.9 Consultation Call 39
- 3.10 Broker Call 40
- 3.11 Barge-In 40
- 3.12 Call Transfer (Routing) 41
- 3.14 Text Messaging 44
- 47
- 4.3 Programmable Keys 48
- %% *" 48
- 53
- 5.3.1 Choice of Language 54
- 5.3.6 Background color 57
- 5.6 Appointment reminder 60
- 5.8.1 Programmable keys 62
- 5.8.2 Supervision icons 62
- 5.9 Reserving a trunk group 63
- 5.9.1 Reserving trunk groups 64
- 5.9.3 Direct Seize 65
- 5.12 Managing users 68
- 5.13 Metering (charging) 69
- 5.13.2 Financial report 70
- 5.13.3 Monitoring users 70
- 5.13.3.1 Monitoring options 70
- 5.13.3.2 Tax threshold 71
- 5.13.3.3 Duration threshold 72
- 5.15 Date - Time 73
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