Alcatel Voice over WLAN (R1.1.1) Specifications Page 77

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All Rights Reserved © Alcatel-Lucent 2012 Page 78
Consult & Design
Business and solutions consulting
Proof of concept
Architecture audit & design
Site survey
Integrate & Deploy
Application development and customization
Solution deployment assistance
Acceptance tests
Staging
Coaching
Operate & Maintain
Resident Engineer
Project Management
Project, Technical and Account Management
Global Project Management
Application Services
Application Services offer you an assessment of your specific
requirements and recommendation of tailored solutions that address
these needs. You can choose from a one-stop-shop of an Off-the-shelf
application or a specifically customized application tailored to your
exact need.
Alcatel-Lucent is unique for its agile and iterative methodology for
software and applications development. This flexible, people-orientated
process offers customers continuous communication, repeated review
and frequent delivery to short timelines.
Custom applications
Alcatel-Lucent has an excellent track record in:
Developments: Specific environments and computer- telephony integrations.
Customizations: Software customization and integration with local CRMs.
Customization of client e-mail templates with Unified Communications Solutions.
Scripts: IVR, Genesys routing strategies.
From our wide range of applications and customization solutions, here are some examples of how
we can transform your organization:
OmniPCX RECORD Suite
This unique solution offers small and medium-sized businesses a complete tracking of
customer interactions through voice recording and screen capture, as well as coaching
capabilities
Call Admission Control (CAC) Handler
Maintain continuous network quality with this secure solution for backup signaling. Upon
notification of any network problems, the CAC Handler immediately and automatically
switches the IP network over to backup mode, without affecting the quality of VoIP calls
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