Alcatel Mobile Phone User's Guide download pdf (Page 37)

71 72

My phone cannot connect to a network or “No service” is displayed

Try connecting in another location•

Verify the network coverage with your operator•

Check with your operator that your SIM card is valid•

Try selecting the available network(s) manually (see page 66)•

Try connecting at a later time if the network is overloaded•

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one printed •

on your warranty card or box

Make sure that the internet access service of your SIM card is available•

Check your phone's Internet connecting settings•

Make sure you are in a place with network coverage•

Try connecting at a later time or another location•

Invalid SIM card

Make sure the SIM card has been correctly inserted (see page 14)•

Make sure the chip on your SIM card is not damaged or scratched•

Make sure the service of your SIM card is available•

Unable to make outgoing calls

Make sure you have dialed a valid number and press • key

For international calls, check the country and area codes•

Make sure your phone is connected to a network, and the network is not •

overloaded or unavailable

Check your subscription status with your operator (credit, SIM card valid, •

etc.)

Make sure you have not barred outgoing calls (see page 64)•

Make sure that your phone is not in flight mode•

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network (check •

for overloaded or unavailable network)

Check your subscription status with your operator (credit, SIM card valid, •

etc.)

Make sure you have not forwarded incoming calls (see page 64)•

Make sure that you have not barred certain calls•

Make sure that your phone is not in flight mode•

The caller’s name/number does not appear when a call is received

Check that you have subscribed to this service with your operator•

Your caller has concealed his/her name or number•

I cannot find my contacts

Make sure your SIM card is not broken•

Make sure your SIM card is inserted properly•

Import all contacts stored in SIM card to phone•

The sound quality of the calls is poor

You can adjust the volume during a call by pressing the navigation key•

Check the network strength •

Make sure that the receiver, connector or speaker on your phone is clean•

I am unable to use the features described in the manual

Check with your operator to make sure that your subscription includes this •

service

Make sure this feature does not require an ALCATEL ONE TOUCH •

accessory

When I select a number from my contacts, the number cannot be

dialed

Make sure that you have correctly recorded the number in your file•

Make sure that you have selected the country prefix when calling a foreign •

country

I am unable to add a contact in my contacts

Make sure that your SIM card contacts are not full; delete some files or •

save the files in the phone contacts (i.e. your professional or personal

directories)

My callers are unable to leave messages on my voicemail

Contact your network operator to check service availability•

I cannot access my voicemail

Make sure your operator’s voicemail number is correctly entered in "• My

numbers"

Try later if the network is busy•

1 2 ... 32 33 34 35 36 37 38

Comments to this Manuals

No comments

Alcatel Mobile Phone User's Guide Page 37

Comments to this Manuals

Related products and manuals for Mobile phones Alcatel Mobile Phone