Alcatel Authority User Manual download pdf (Page 21)

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Troubleshooting

Before contacting your service provider, please make sure

of the following:

• Your battery is fully charged.

• You avoid storing large amounts of data on your Authority

as this

may affect its performance.

My Authority

is frozen or cannot switch on

• Check the battery contacts, remove and reinstall your battery, then

turn your phone on.

• Check the battery power level, charge for at least 20 minutes.

• If it still does not work, please use User Data Format to reset the

phone.

My Authority

has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

• Remove the battery and re-insert it, then restart your Authority

My Authority

turns off by itself

• Check that your keypad is locked when you are not using your

phone, and make sure the Power key is not mis-contacted due to

unlocking keypad.

• Check the battery charge level.

My Authority

cannot charge properly

• Make sure you are using an ALCATEL battery and the charger from

the box.

• Make sure your battery is inserted properly and clean the battery

contact if it’s dirty. It must be inserted before plugging in the charger.

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to

display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C to

+40°C).

• When abroad, check that the voltage input is compatible.

My Authority

cannot connect to a network or “No

service” is displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My Authority

cannot connect to the Internet

• Check that the MEID number (press *#06#) is the same as the one

printed on your phone's box and on the device itself ( label in battery

cavity on phone).

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have touch .

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.

• Check your subscription status with your operator (credit for

example).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in flight mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your operator (credit for

example).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in flight mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/

Down key.

• Check the network strength .

• Make sure that the receiver, connector or speaker on your phone

is clean.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription

includes this service.

• Make sure this feature does not require an ALCATEL accessory.

When I select a number from my contacts, the number

cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a

foreign country.

I am unable to add a contact in my contacts

• Delete some files in the phone contacts (i.e. your professional or

personal directories).

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Alcatel Authority User Manual Page 21

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