Alcatel Idol Mini User Manual download pdf (Page 69)

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My phone turns off by itself

• Check that your screen is locked when you are not using your phone,

and make sure the Power key is not accidentally pressed while the

screen is unlocked.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset the phone

or OVER-THE-AIR SOFTWARE UPDATE CAPABLE/Mobile Upgrade

to upgrade software.

My phone cannot charge properly

• Make sure you are using an ALCATEL ONETOUCH charger from the

box.

• Make sure that your battery is not completely discharged; if the battery

power is empty for a long time, it may take around 20 minutes to display

the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C (32°F)

to +40°C (104°F)).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or "No service" is

displayed

• Try connecting in another location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try selecting the available network(s) manually (see "11.1.8 Mobile

networks").

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one

printed on your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's internet connection settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see "Inserting or

removing the SIM card").

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialled a valid number and have touched Call.

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is

not overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network

(check for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card

valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I cannot find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

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Alcatel Idol Mini User Manual Page 69

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