Alcatel OmniPCX Datasheet download pdf (Page 24)

INTEGRATED CALL CENTER SOLUTION

Alcatel OmniTouch Call Center Office

4277872 - GB - 02/2004 - © 2004 - Alcatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - This document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected

Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: Tristan Paviot, Digitalvision - Printed in EEC on chlorine-free paper -

Agent Assistant Supervisor Console Statistic Manager

CPU Pentium 500 Mhz CPU Pentium 500 Mhz CPU Pentium 500 Mhz

RAM: 64 MB RAM: 64 MB RAM: 64 MB

Disk space: 50 MB Disk space: 50 MB Disk space: 50 MB and 500 MB for one year statistics

OS: Windows

NT4 SP6, OS: Windows

NT4 SP6,

Windows

2000 SP4 or Windows

XP Windows

2000 SP3 or Windows

XP Windows

2000 SP3 or Windows

Ethernet board Ethernet board Ethernet board

Client PC requirements

Offer summary

Package Welcome Office Welcome Office Pro

Platform Business eBusiness Business eBusiness

with HD with HD

Maximum logged agents 10 10 20 20

ACD groups (max.) 8 8 8 8

Agents (max.) 32 32 32 32

Call Center options

Agent application (max.connections) 10 10 10 20

Supervisor application (max.connections) 1 4 1 4

Statistics application Option Option Included Included

Other complementary options

Full automated attendant Option Option Option Option

PIMphony Pro/Team Option Option Option Option

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Alcatel OmniPCX Datasheet Page 24

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