Alcatel OmniPCX Datasheet Page 1

SMALL AND MEDIUM SIZED BUSINESSESTotal communicationsfor your businessAlcatel OmniPCX Office

System Maximum CapacitiesRack 1 / Rack 2 / Rack 3 3 slots/6 slots/9 slotsRack 1 (H/L/D) 66/440/400 mmRack 2 (H/L/D) 110/440/400 mmRack 3 (H/L/D) 154/4

The Alcatel OmniPCX Of fice Call Server provides state-of-the-art telecommunications for greeting your businesscustomers, callers and correspondents.

SMART & FRIENDLY TELECOMMUNICATIONSAlcatel OmniPCX OfficeWide Reflexes™ and e-Reflexes™ rangeWhatever your requirements, you will find a suitable solu

Your company can avoid costly voice calls between their various sites in the world by sending voice over your existing worldwide data connections. You

AlcatelOmniPCXOfficeInternetLANISDN 2BISDN 2BImplementation exampleNATIVE VOIPAlcatel OmniPCX Office• Level 3 tagging and prioritizationavailable with

The Alcatel-Lucent 4070 DECT Base Station product family provides Digital Enhanced Cordless Telecom -munications (DECT) connectivity on the Alcatel-Lu

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logoare trademarks of Alcatel-Lucent. All other trademarks are the prop

PIMphony for Alcatel OmniPCX Office is a Personal Communication Manager that links the two most widelyused business tools–desktop computers and teleph

GoldMine®from FrontRange Solutions Inc.Act!TMfrom Interact Commerce Corporation®Microsoft®AccessTMMicrosoft®OutlookTM2000>2 ALCATELCentralized call

Dial bynameOpencontact cardCalllogVoice mailnotificationUp to 8 simultaneouscommunications15 programmablefunction keysCallboardHang up hold, transfer,

>2 ALCATELVOICE, INTTHE COMMUNICATIONS SOMEETING YOUR COMMUNICATIONS NEEDS TODAYWITH TOMORROW’S TECHNOLOGIES WITH EVERYTHING YOU NEED IN ONE BOX Li

PIMphony IP PIMphonyMaximum number of PIMphony users: 200 (including IP PIMphony users) Voice terminalsAlcatel Reflexes™terminals No Alcatel telephone

SupervisorCallersCallersOmniPCXOfficewith embedded ACD, Automated Attendant and Voice MailSupervisor Console Statistic ManagerTerminalsTerminalsAgent

Agent Assistant>2 ALCATELCall DistributionThe principle of call distribution is todispatch calls to available agents. There can be up to 32 agents

Statistic ManagerSupervisor ConsoleALCATEL 3>Finally, the agent benefits from screenpop-ups giving contact information for the incoming call. The a

INTEGRATED CALL CENTER SOLUTIONAlcatel OmniTouch Call Center OfficeAlcatel OmniTouch Call Center Office4277872 - GB - 02/2004 - © 2004 - Alcatel Busin

ALCATEL 3>You need two things. You need a telephone system that efficiently handles customer calls.And you probably also need Internet and data cap

The right welcomeA highly advanced call server covering all your needs• The integrated Call Center put calls through to the right person. The Supervis

ALCATEL 5>Better management, highter profitsA host of powerful management tools to keepyour costs down• Wide range of metering solutions keeps you

All the Data/LAN services you needTransfer large files with no trouble • LAN infrastructure connects your PCs with allthe power of an integrated auto-

OUTCOMPETE YOUR COMPETITORS. The Alcatel OmniPCX family can offer you the communicationssystem to satisfy the needs of your company, whatever its size

www.alcatel.com4277650 - GB - 02/2004/3 - © 2004 - Alcatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - Th

E-communication: Voice, Internet and DataAlcatel OmniPCX Office integrates voice,Internet and data into a single system.And since it works on any infra