Alcatel ONE TOUCH User Manual download pdf (Page 12)

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•Make sure charging is carried out under normal

conditions (0°C (32°F) to +40°C (104°F))

•When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No

service” is displayed

•Try connecting in another location

•Verify the network coverage with your operator

•Check with your operator that your SIM card is valid

•Try selecting the available network(s) manually

•Try connecting at a later time if the network is

overloaded

My phone cannot connect to the Internet

•Check that the IMEI number (press *#06#) is the same

as the one printed on your warranty card or box

•Make sure that the internet access service of your SIM

card is available

•Check your phone's Internet connecting settings

•Make sure you are in a place with network coverage

•Try connecting at a later time or another location

Invalid SIM card

•Make sure the SIM card has been correctly inserted

•Make sure the chip on your SIM card is not damaged

or scratched

•Make sure the service of your SIM card is available

Unable to make outgoing calls

•Make sure you have dialed a valid number and press

key

•For international calls, check the country and area codes

•Make sure your phone is connected to a network, and

the network is not overloaded or unavailable

•Check your subscription status with your operator

(credit, SIM card valid, etc.)

•Make sure you have not barred outgoing calls

•Make sure that your phone is not in flight mode

Troubleshooting��

Before contacting the service center, you are advised to

follow the instructions below:

•You are advised to fully charge ( ) the battery for

optimal operation.

•Avoid storing large amounts of data in your phone as this

may affect its performance.

and carry out the following checks:

My phone is frozen or cannot switch on

•Check the battery contacts, remove and reinstall your

battery, then turn your phone on

•Check the battery power level, charge for at least 20

minutes

•If it still does not work, please use User Data Format to

reset the phone

My phone has not responded for several minutes

• Restart your phone by pressing and holding the key

• Remove the battery and re-insert it, then restart the phone

My phone turns off by itself

•Check whether your phone is locked when not in use, and

make sure you don't accidentally turn off your phone when

locking it by pressing the power key.

•Check the battery charge level

My phone cannot charge properly

•Make sure you are using an ALCATEL ONE TOUCH

battery and the charger from the box

•Make sure your battery is inserted properly and clean

the battery contact if it’s dirty. It must be inserted before

plugging in the charger

•Make sure that your battery is not completely discharged;

if the battery power is empty for a long time, it may

take around 20 minutes to display the battery charger

indicator on the screen.

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Alcatel ONE TOUCH User Manual Page 12

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