Alcatel Advanced Reflexes User Manual

ARCHITECTS OF AN INTERNET WORLDAlcatel Advanced Reflexes™Alcatel OmniPCX Office

1010Installing the programmable key labelHowA printed label is supplied with the terminal. This should be installed beneath the programmable keys.1. I

11Using your telephone111Other1.1Making or answering a call without lifting the receiver (hands free)line key (internal or external)number requiredyou

121121.2Making an outside call• Making a call:9 is the default code for an outside line.1.3Making an internal call“Outside line” keynumber requiredtel

13Using your telephone113Usi• If the internal or outside number does not reply:1.4Calling your correspondent by name (company directory)• If name is O

14114• If name is not OK:1.5Calling from your personal directory* To enter your numbers see 'Programming your personal directory'.1.6Calling

15Using your telephone115Usi1.7Receiving a call• To answer:1.8Filtering calls using the voice mailboxThis service lets you filter incoming calls to yo

16116• When you receive a call :1.9Redialling the last number dialled (redial)1.10Temporarily storing a number to call again• Redialling the stored nu

17Using your telephone117Usi1.11Requesting automatic callback if internal number is busy• Cancelling callback request:1.12Answering an internal call i

181181.13Sending DTMF signalsDuring a conversation you sometimes have to send DTMF signals, such as with a voice server, an automatic attendant or a r

19Using your telephone119Usi1.14Making an ISDN call* Sending a subaddressYou may have to add a four-digit subaddress to the number called (to obtain a

2User guide2HowThank you for choosing one of our Reflexes, range of telephones, and for your confidence in AlcatelYour Alcatel Advanced Reflexes digit

201201.15Hiding your identity (ISDN call)When you call an internal or an outside ISDN number, your number is automatically sent.You can hide your iden

21Using your telephone121Usi1.16Identifying a malicious call (ISDN call)When you receive a call, you can ask the network operator to record informatio

221221.18Mute, so that your correspondent cannot hear youYou can hear your correspondent but he/she cannot hear you:during a conversationdisable micro

23During your communication223Other2.1Making a second call during a conversation• To cancel your second call and recover the first:If you make an erro

242242.2Answering a second call during a conversation• A second correspondent is trying to call you:• To recover your first call:If you hang up withou

25During your communication225Dur2.3Transferring a call• To transfer your call to another number:• If the number receiving the transfer answers:You ca

262262.4Switching between calls (Broker call)During a conversation, a second call is on hold.To recover the second call:2.5Three-way conference with i

27During your communication227Dur2.6Placing a call on hold (hold)• Exclusive hold:During a conversation, you wish to place the call on hold and recove

282282.7Placing an outside call on hold (parking)You can place an outside call on hold and recover the call on another telephone:• To recover the park

29During your communication229Dur2.8Getting information about camped-on calls• Another call is received:• Check identity of callers on hold:during a c

3How to use this guide?3HowYou have an Alcatel Advanced Reflexes digital telephone. The large display, navigator and alphabetic keypad will help you u

302302.9Intrusion into an internal conversationYour correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude

31Sharing331Other3.1Receiving supervised call ringingTo receive the special ringing for calls to another number:3.2Answering a general bellWhen the op

323323.3Filtering calls for 'manager/secretary' groupsSystem configuration allows “manager/secretary” groups to be formed, so that the manag

33Sharing333Sha3.4Call pick-upYou hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own te

343343.5Answering briefly in place of the operatorOutside calls to the operator will ring on your telephone and you can answer the call:• Calls to the

35Sharing335Sha3.7Hunting groups• Hunting group call:Certain numbers can form a hunting group and can be called by dialling the group number.• Tempora

363363.8Calling an internal correspondent on his/her pagerThe number called does not answer and you know that the person called has a pager:3.9Calling

37Sharing337Sha3.10Sending a written message to an internal correspondentnumber called enter the first letters of the namefirst message in list (27) n

38338• The 27 standard messages are shown below: 1 Call me back 15 Meeting on ___ (*) 2 Call me back tomorrow 16 Meeting on ___ at _:_ (*) 3 Call m

39Sharing339Sha3.11Sending a written message to an ISDN correspondent3.12Send a voice message copynumber calledproceed as for an internal corresponden

4Contents4TocGetting to know your telephone . . . . . . . . . . . p.81.Using your telephone . . . . . . . . . . . . . . . . . . . . p.111.1 Makin

40340* To record a comment :send message record a comment * start recording the comment recordingend of recording send message replay comment

41Sharing341Sha3.13Sending a recorded message to a number / a distribution listpersonal codecorrespondent’s no. or list no.correspondent’s name or lis

423423.14Broadcasting a message on the loudspeakers of a station groupA message not requiring an answer can be broadcast on the loudspeakers within yo

43Sharing343Sha3.16Allocating an outside lineIf authorised, you can transfer an outside line to another terminal, thus enabling that person to make an

44Keep in touch444Other4.1Selecting calls to be divertedWhen a diversion is applied, you can select the types of call to be diverted: outside, interna

45Keep in touch445Ke4.3Diverting your calls to your voice message service4.4Activate/disable the personal assistant4.5Personal assistant : reaching yo

464464.6Diverting calls to your pagerCallers will thus be able to contact you while you are moving around the company:“Divert to paging” programmed ke

47Keep in touch447Ke4.7Forwarding your calls from the receiving terminal (“Follow me”)You wish to receive your calls in your present location:Use the

484484.8Applying a selective diversionYou can selectively divert calls, according to the caller’s identity:• To cancel this diversion:4.9Diverting all

49Keep in touch449Ke4.10Cancelling all diversions4.11Cancelling a specific diversion“Cancel all diversions” programmed key or function codeprogramme a

5Contents52.During your communication . . . . . . . . . . . . . . p.232.1 Making a second call during a conversation . . . . . . . . . . p.232.2

504504.12Diverting calls when your line is busy (divert if busy)Callers will thus be able to contact you while you are moving around the company:4.13D

51Keep in touch451Ke4.14When you return, consult recorded messagesThe light indicates that messages have been received.personal codedisplay number of

524524.15Leaving a recorded message for internal callersYou can leave a message on your terminal which will be displayed on the screen of the terminal

53Keep in touch453Ke4.16Consulting written messagesThe light indicates that messages have been received.number of messages receivedname of sender, dat

54Managing your charges554Other5.1Charging your calls directly to business accountsYou can charge the cost of your outside calls to business account n

55Managing your charges555Ma5.2Finding out the cost of an outside call made for an internal user from your terminal• At the end of the call, you are c

56Your telephone fits your needs656Other6.1Initializing your voice mailbox6.2Customising your voice greetingYou can replace the greeting message by a

57Your telephone fits your needs657Yo6.3Modifying your personal codeYour personal code is used to access your voice mailbox and to lock your telephone

586586.5Adjusting screen brightness6.6Selecting languageselect the required level by consecutive pressesLevels of brightness are scaled from 4 to 16.C

59Your telephone fits your needs659Yo6.7Programming direct call keyspress programmed keypresent value of selected keyenter the number0_. . . . . . .OK

6Contents64.Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p.444.1 Selecting calls to be diverted . . . . . . . . . . . . . .

606606.8Programming your personal directory• The following screen keys can also be used:press a display key enter the name of your correspondentcorres

61Your telephone fits your needs661Yo6.9Programming an appointment reminderYou can define the time of a temporary reminder (one in 24 hours) or a perm

62662• To cancel your reminder request:6.10Identify the terminal you are on6.11Broadcasting background music on your loudspeakerYou can broadcast back

63Guarantee and clauses63GuhowtocIndependently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counti

7Contents76.Your telephone fits your needs . . . . . . . . . . . . p.566.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . .

Getting to know your telephone8TelephoneNavigatorLets you browse through several pages of the display and select a line (the bottom line is implicitl

9Telephonees of m line eGuide keyThis key lets you:• obtain information about the telephone• program the keysAlphabetic keypadProtected by a flap, u