Alcatel 6037Y User Manual Page 73
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Unable to make outgoing calls
•Make sure you have dialed a valid number and have touched Call.
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
I cannot find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/
Down key.
•Check the network strength
.
•Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes
this service.
•Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•Install ALCATEL ONETOUCH Center.
•Check that your USB driver is installed properly.
- Table of Contents 2
- PROTECT YOUR HEARING 4
- • PRIVACY: 4
- • BATTERY: 4
- • CHARGERS 5
- • RADIO WAVES: 5
- • Regulatory information 6
- Protection against theft 7
- ALCATEL ONETOUCH 6037K/6037Y 7
- Disclaimer 8
- 1.1 Keys and connectors 8
- Volume up 9
- Power key 9
- Volume down 9
- 1.2 Getting started 10
- 1.3 Home screen 11
- 1.3.2 Gestures 12
- 1.3.3 Status bar 12
- 1.3.1 Using the touchscreen 12
- 1.3.4 Search bar 14
- 1.3.7 Volume adjustment 16
- 2.2 Text editing 17
- 2.1 Using Onscreen Keyboard 17
- Phone call, Call log 18
- 3.1.4 During a call 19
- 3.1.6 Call settings 21
- 3.2 Call log 22
- 3.3.3 Adding a contact 23
- 3.3.1 Consult your contacts 23
- 3.3.4 Editing your contacts 24
- 3.3.7 Displaying contacts 25
- 3.3.9 Accounts 26
- 4.1.1 Write message 27
- 4.1.2 Manage messages 28
- 4.2 Gmail/Email 30
- 4.3.4 To manage your friends 34
- 4.3.2 To add a new friend 34
- 5.1.1 Multimode view 35
- 4.3.5 Settings 35
- 5.1.4 Event reminder 36
- 5.1.2 To create new events 36
- 6.1.1 GPRS/EDGE/3G 37
- 5.2.1 To set an alarm 37
- 6.1.2 Wi-Fi 38
- 6.2.1 Viewing web pages 39
- 6.2.3 Settings 41
- Manage bookmarks 41
- Bluetooth headset 43
- 6.4 Connecting to a computer 44
- Google Play Store 47
- 47
- 7.3 Manage your downloads 48
- Multimedia applications 49
- 8.3.1 Watch videos 52
- 8.4.2 Working with playlists 53
- 8.4.1 Playing music 53
- 9.2 Search for a location 54
- 9.1 Get My Location 54
- 9.3 Star a location 55
- 9.5 Arrangement of Layers 56
- 10.7 Other applications 58
- 11.1 Wireless & networks 59
- 11.2 Device 60
- 11.3 Personal 61
- 11.2.4 Storage 61
- 11.3.2 Security 62
- 11.3.3 Language & input 63
- 11.3.4 Backup and reset 64
- 11.4 Accounts 65
- 11.5 System 65
- 11.5.4 Development 66
- 11.5.3 Accessibility 66
- 11.5.5 About phone 68
- Making the most of your 69
- Telephone warranty 70
- Specifications 74
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