Alcatel Mobile Phone User's Guide download pdf (Page 52)

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There are no express warranties, whether written, oral or implied, other than this printed limited

warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US),

Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,

including but not limited to commercial loss, to the full extent those damages can be disclaimed by

law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or

limitation of the duration of implied warranties, so the preceding limitations or exclusions may not

apply to you.

How to obtain Support: Contact the customer care center by calling (877-702-3444) or going to

(http://www.alcatelonetouch.com/usa/). We have placed many self-help tools that may help you to

isolate the problem and eliminate the need to send your wireless device in for service. In the case that

your wireless device is no longer covered by this limited warranty due to time or condition, you may

utilize our out of warranty repair options.

How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.

com) and then create an RMA for the defective device. Ship the device with a copy of the original

proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return address

(No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address

with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards,

or any other accessories such as the power adapter. You must properly package and ship the wireless

device to the repair center. TCT Mobile (US), Inc. is not responsible for devices that do not arrive at

the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon

receipt, the service center will verify the warranty conditions, repair, and return your device to the

address provided in the RMA. Check the warranty repair status by going online with the RMA number

on web portal.

Troubleshooting ......................................

Before contacting the service center, you are advised to follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.

• Avoid storing large amounts of data in your phone as this may affect its performance.

• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading

(to reset factory data, hold down the power key and the Volume up key at the same time). ALL User

phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It

is strongly advised to fully backup the phone data before doing formatting and upgrading.

You can also check the following:

My phone is frozen or cannot be switched on

• Check the battery power level, charge for at least 20 minutes.

• Press and hold Power key for more than 7 seconds to try to restart.

• If it still does not work, please reset the phone using the Power key and the Volume up key.

• DO NOT REMOVE BATTERY, this may result in injury and will void your warranty. This phone model

has a non-removeable battery.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

My phone turns off by itself

• Check that your screen is locked when you are not using your phone, and make sure the Power key

is not mis-contacted due to unlocked screen.

• Check the battery charge level.

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery power is empty for a long

time, it may take around 20 minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F)).

• When abroad, check that the voltage input is compatible.

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Alcatel Mobile Phone User's Guide Page 52

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