Alcatel One Touch 112 User Manual Page 73
- Page / 76
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
14
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Before contacting the service centre, you are advised to follow the instructions
below:
You are advised to fully charge ( •
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use Factory data reset and the FOTA/• ONE TOUCH Upgrade tool to
perform phone formatting or software upgrading, (to reset User Data format,
hold down Volume up key while simultaneously pressing the Power key).
ALL User phone data: contacts, photos, messages and files, downloaded
applications like APK games will be lost permanently. It is strongly advised
to fully backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your •
phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use Factory data reset to reset the phone or •
FOTA/ONE TOUCH Upgrade to upgrade software
My phone has not responded for several minutes
Restart your phone by pressing and holding the • Power key
Remove the battery and re-insert it, then restart the phone•
If it still does not work, please use Factory data reset to reset the phone or •
FOTA/ONE TOUCH Upgrade to upgrade software
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and •
make sure Power key is not mis-contacted due to unlocking keypad
Check the battery charge level•
If it still does not work, please use Factory data reset to reset the phone or •
FOTA/ONE TOUCH Upgrade to upgrade software
My phone cannot charge properly
Make sure you are using an • ALCATEL ONE TOUCH battery and the charger
from the box
Make sure your battery is inserted properly and clean the battery contact if it’s •
dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery power •
is empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to +40°C)•
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see Page 67)•
Try connecting at a later time if the network is overloaded•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one printed on •
your warranty card or box
Make sure that the internet access service of your SIM card is available•
Check your phone's Internet connecting settings•
Make sure you are in a place with network coverage•
Try connecting at a later time or another location•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see Page 16)•
Make sure the chip on your SIM card is not damaged or scratched•
Make sure the service of your SIM card is available•
Unable to make outgoing calls
Make sure you have dialed a valid number and touch •
For international calls, check the country and area codes•
Make sure your phone is connected to a network, and the network is not •
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, etc.)•
Make sure you have not barred outgoing calls •
Make sure that your phone is not in flight mode•
- Table of Contents 2
- TRAFFIC SAFETY:• 3
- CONDITIONS OF USE:• 3
- PRIVACY:• 4
- BATTERY:• 4
- CHARGERS• 4
- QD ID B020261 5
- Regulatory information• 6
- Protection against theft 7
- Disclaimer 7
- Your mobile 8
- Getting started1.2 9
- Power on your phone1.2.2 10
- Home screen1.3 11
- Status bar1.3.2 12
- Search bar1.3.3 13
- Lock/Unlock your screen1.3.4 14
- Application tab1.3.6 15
- Volume adjustment1.3.7 15
- Text input 16
- Phone call, Call log 17
- During a voice call3.1.4 18
- Consult your Contacts3.3.1 20
- Adding a contact3.3.2 21
- Editing your contacts3.3.3 21
- Displaying contacts3.3.6 22
- Accounts3.3.8 23
- Google Messaging, Gmail/ 24
- Manage messages4.1.2 25
- Adjust message settings4.1.3 26
- Gmail/Email4.2 27
- To add a new friend4.3.2 30
- To close a chat4.3.3 30
- To manage your friends4.3.4 30
- Google Calendar & Clock 31
- To create new events5.1.2 32
- To delete or edit event5.1.3 32
- Event reminder5.1.4 32
- To set an alarm5.2.1 33
- To adjust settings5.4.2 34
- Getting connected 35
- 35
- Wi-Fi6.1.2 36
- Viewing web pages6.2.1 37
- Manage links, history6.2.2 38
- Manage downloads6.2.3 39
- Manage bookmarks6.2.4 39
- Settings6.2.5 40
- Bluetooth headset 41
- Multimedia applications 45
- Touch to open camera 46
- Drag left or right to scroll 47
- Watch videos7.3.1 48
- Playing music7.4.1 49
- Using Party shuffle7.4.2 49
- Using Sound effects7.4.3 49
- Working with playlists7.4.4 49
- Google Maps 50
- Star a location8.3 51
- Arrangement of Layers8.5 52
- To clear the map8.5.3 53
- Settings 57
- Wireless & networks10.2 58
- Call settings10.3 59
- Audio profiles10.4 60
- Display10.5 61
- Location10.6 61
- Security10.7 62
- Applications10.8 63
- Accounts & sync10.9 64
- Privacy10.10 65
- Language & keyboard10.12 66
- Select input method10.12.4 67
- Accessibility 10.14 68
- Date & time10.15 68
- Schedule power on/off10.16 68
- About phone10.17 69
- Making the most of your 70
- Telephone warranty 71
- Accessories 72
- Troubleshooting 73
- Specifications 75
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