Alcatel 918D User Manual Page 77
- Page / 80
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
15
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Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( • ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use User Data Format and the One Touch Upgrade tool to perform phone •
formatting or software upgrading, (to reset User Data format, hold down
Volume up key while simultaneously pressing the Power key). ALL User
phone data: contacts, photos, messages and files, downloaded applications
like APK games will be lost permanently. It is strongly advised to fully backup
the phone data and profile via Android Manager before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your •
phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use User Data Format to reset the phone•
My phone has not responded for several minutes
Restart your phone by pressing and holding the • Power key
Remove the battery and re-insert it, then restart the phone•
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and •
make sure Power key is not mis-contacted due to unlocking keypad.
Check the battery charge level•
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the box•
Make sure your battery is inserted properly and clean the battery contact if •
it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery power •
is empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to +40°C)•
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see Page 68)•
Try connecting at a later time if the network is overloaded•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one printed on •
your warranty card or box.
Make sure that the internet access service of your SIM card is available.•
Check your phone's Internet connecting settings•
Make sure you are in a place with network coverage•
Try connecting at a later time or another location•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see Page 14)•
Make sure the chip on your SIM card is not damaged or scratched•
Make sure the service of your SIM card is available•
Unable to make outgoing calls
Make sure you have dialed a valid number and touch •
For international calls, check the country and area codes•
Make sure your phone is connected to a network, and the network is not •
overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, •
etc.)
Make sure you have not barred outgoing calls •
Make sure that your phone is not in flight mode•
- Table of Contents 2
- TRAFFIC SAFETY:• 3
- CONDITIONS OF USE:• 3
- PRIVACY:• 4
- BATTERY:• 4
- CHARGERS• 4
- RADIO WAVES:• 5
- LICENCES • 5
- Protection against theft 6
- Disclaimer 6
- Your mobile 7
- Getting started1.2 8
- Standard charger 9
- UK charger 9
- Power on your phone1.2.2 10
- Power off your phone1.2.3 10
- Home screen1.3 11
- Search bar1.3.3 13
- Lock/Unlock your screen1.3.4 13
- Draw your unlock pattern 14
- Touch to confirm by drawing 14
- Application tab1.3.6 15
- Volume adjustment1.3.7 15
- Text input 16
- Phone call, Call log 17
- Calling your voicemail 3.1.3 18
- During a voice call3.1.4 18
- During a video call 3.1.6 19
- Consult your Contacts3.3.1 20
- Adding a contact3.3.2 21
- Editing your contacts3.3.3 22
- Displaying contacts3.3.6 23
- Accounts3.3.8 23
- Google Messaging, Gmail/ 24
- Manage messages4.1.2 26
- Adjust message settings4.1.3 26
- Gmail/Email4.2 27
- To add a new friend4.3.2 30
- To close a chat4.3.3 30
- To manage your friends4.3.4 31
- Settings4.3.5 31
- Google Calendar & Clock 32
- To set an alarm5.2.1 33
- To adjust settings5.4.2 34
- Getting connected 35
- 35
- Wi-Fi6.1.2 36
- Viewing web pages6.2.1 37
- Manage links, history6.2.2 39
- Manage downloads6.2.3 39
- Manage bookmarks6.2.4 40
- Settings6.2.5 41
- Android Market 46
- Download and install7.2 47
- Manage your downloads7.3 48
- Multimedia applications 49
- Touch to open camera 50
- Depending on your model 50
- Drag left or right to scroll 51
- Watch videos8.3.1 52
- Playing music8.4.1 53
- Using Party shuffle8.4.2 53
- Using Sound effects8.4.3 53
- Working with playlists8.4.4 53
- Google Maps 54
- Star a location9.3 55
- Arrangement of Layers9.5 56
- To clear the map9.5.3 57
- To join Latitude9.6.1 57
- Settings 61
- Call settings11.3 63
- Audio profiles11.4 64
- Display11.5 65
- Location11.6 65
- Security11.6.2 66
- Screen unlock11.6.3 66
- SIM card lock11.6.4 66
- Passwords11.6.5 66
- Device administration11.6.6 66
- Applications11.7 67
- Accounts & sync11.8 68
- Privacy11.9 69
- Language & keyboard11.11 70
- TouchPal keyboard11.11.4 71
- Select input method11.11.5 71
- Accessibility 11.13 73
- Date & time11.14 73
- Schedule power on/off11.15 73
- About phone11.16 73
- Making the most of your 74
- Telephone warranty 75
- Accessories 76
- Troubleshooting 77
- Specifications 79
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