Alcatel OmniPCX User Manual download pdf (Page 6)

6 Alcatel-Lucent OmniPCX Enterprise Communication Server

Voice announcement

• Agent tutorial voice guides

• Routing voice announcement updates

• Redirection, closing, opening announcements

• Recording from audio station or telephone

gent features

• Administrator unavailable

• Agent unavailable with reason

• Agent private call tracking

• Consult, transfer, conference

• Logon/logoff

• Private call barring

• Wrap-up

• Supervisor assist

• Agent skill and group levels

• Group selection: cyclic, top down, longest

available

• Emergency conversation recording

• Optional digital recording IP and TDM

(DR-Link)

• Agent desktop VoIP and IP plug-in

• Multimedia Genesys Agent Desktop (GAD)

interface

• Desktop with screen-pop and contact history

• Free sitting agent position

• Alcatel-Lucent IP Touch 8 and 9 series

telephone support

• Remote IP agent

Supervisor features

• Visual CC easy to use, Windows-compliant

management and monitoring tools

• Object configuration

• Drag-and-drop media distribution design

• Object alarm monitoring

• Alarm/alert customization

• Object including both voice and email –

real-time statistics monitoring

• Service-level management and monitoring

• Object including both voice and email-

historical predefined Excel statistics reports

• Scheduling and generation of historical

reports

• Enhanced, easy-to-use customization

of Excel reports

• Supervisor call monitoring barge in and

discrete listening

• Remote agent state change management

• Agent licensing overrun capability

• Overrun option automatically increases agent

licenses during 10-day peak period by 30%

• Overrun unique in the industry

System specifications

• Genesys Release 7.2

• Wizard installation procedures

• IP connectivity to OXE

• Windows 2000 and XP

• Microsoft SQL database

• Unicode supporting multiple languages

• Customizable, visual CC user interface

• Zero footprint deployment

Openness options

• Wallboard connectivity

• End-to-end detail statistics reporting

• Peripheral IVR connectivity

• Workforce management system interface

• CRM Gplus adapters – Microsoft Dynamics,

SAP

rofessional services provided options

• Interface to Remedy, Salesforce, Pivotal

• CC Teamer real-time communication with

presence status, conferencing and

collaboration via Teamwork desktop

integration

Mobility Infrastructure DECT

• Radio DECT/GAP

• Radio frequency range

- 1.88 GHz to 1.90 GHz (Europe)

- 1.91 GHz to 1.93 GHz (South America)

- 1.92 GHz to 1.93 GHz (U.S.) with power

adaptation

• Optimized Radio Base Station (IBS)

- Six simultaneous communications

- Connectivity: 2 x UA interfaces

- Inline-powered

• Advanced Radio Base Station (RBS)

- 12 simultaneous communications

- Dedicated system board DECT8

- External power supply

- Outside versions

• Frequencies

- European

- North American

- Latin American

- Asian

Mobility Infrastructure Wi-Fi

Wi-Fi infrastructure – OmniAccess Wireless

access points and WLAN controllers

Wireless standards

• IEEE 802.11a/b/g, IEEE 802.11i

Radio frequency range

• 2.4 GHz to 2.4835 GHz (“b” and “g”)

- 5.150 ~ 5.250 GHz (low band)

- 5.250 ~ 5.350 GHz (mid band)

- 5.470 ~ 5.725 GHz (Europe)

- 5.725 ~ 5.825/5.850 GHz (high band)

Automated radio coverage

• Up to 32 SSIDs per access point

• Dynamic RF management for AP channel

power and channel optimal setting

• Self healing around failed access points

Wireless security

• WEP, WPA, WPA-PSK, WPA2 and WPA2-PSK

• Integrated stateful firewall

• Rogue access point detection and

containment

• Wireless IDS/IPS

uality of service

• Standardized

- Over-the-air QoS: 802.11e-WMM (EDCA)

- 802.11e Power Save (U-APSD)

- 802.11e Traffic Specification (TSPEC)

• SRP mode

• Connection Admission Control with

graceful load balancing

• 802.1p, DiffServ marking

all persistency

• Proxy mobile IP for layer 3 handover

• Fast handover – WPA2 opportunistic

key caching

• Voice-aware scanning

• Voice-aware 802.1x reauthentication

Telephony protocol decode

• SpectraLink Radio Protocol (SRP)

• Alcatel-Lucent OmniPCX (NOE)

• SIP

Paging

• Connections handled by the Alcatel-Lucent

OmniPCX Enterprise: ESPA 3 protocol

• External call waiting on voice prompt

• Internal and external calls transferred

to pager

- On selection

- Immediate forward

- No reply or busy

- Paging by prefix or suffix

Voice over IP

• G.711 A-law and µ-law digital voice

compression algorithm

• Compression algorithm: G 723.1A, G729.AB

• Compression rate: 6.4 Kbps/8 Kbps

• Automatic compression algorithm allocation

• Dynamic jitter buffer

• Echo cancellation: 64/128 ms with voice

signal analysis and signal quality

enhancement

• Packet loss concealment (PLC)

• VAD: silence suppression and comfort noise

generation

• Packet framing: 20, 30 and 40 ms

• Call admission control to IP domains

• DTMF Q23 codes interpreted, coded and

regenerated (robust DTMF relay, RFC 2833

or out-of-band)

• Generic signal qualification and modem

transport

4. Not available in North America

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